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TRAINING PROGRAMS
Business Excellence & TQM
. Achieving 4th Generation Excellence

. Assessing Excellence (RADAR)

. Introduction to Excellence

. Leading Excellence

. Lean Six Sigma

. Managing Excellence

. Total Quality Management
Customer Care & Service Excellence
. 7 Star Customer Service

. Achieving Customer Satisfaction and Loyalty

. Achieving Service Excellence

. Customer Care for Call Center Staff

. Customer Care for Frontline Staff

. Customer Care for Healthcare Professionals

. Customer Complaint Handling

. Customer Engagement Strategy

. Customer Service Excellence

. Customer Service Excellence for Managers

. Customer Service Skills

. Effective Client Relationship Management

. Effective Customer Service Strategy

. Effective Mystery Shopping

. How to Handle Difficult Customers

. Managing the Customer Journey

. The Effective Customer Service Manager
Finance, Procurement, & Risk Mgmt
. Advanced Statistical Analytics

. Budget Analysis

. Budgeting & Cost Control

. Cash Flow Management

. Corporate Governance

. Effective Technology Outsourcing

. Enterprise Risk Management (ERM)

. Finance for Non-Financial Managers

. Financial Analysis

. Investment Valuation

. Project Management - Advanced

. Project Management Fundamentals

. Project Management Professional PMP Â®

. Purchasing & Contract Management

. Risk and Crisis Management

. Statistical Analysis in Market Research

. Statistics for Researchers

. The Art of Outsourcing
HR & Talent Management
. 7 Survival Skills for HR Professionals

. Building a Culture of Engagement

. Effective HR Strategy

. Performance Management

. Starting in Human Resources

. Strategic Competencies for HR Professionals

. Strategic Human Resources

. Transforming the HR Function
Innovation & Knowledge Mgmt
. Accelerate Your Creativity & Innovation

. Build Your Innovation Culture & Principles

. Build Your Innovation Dream Team

. Building Corporate Innovation Strategy

. Customer Service Innovation

. Effective Knowledge Management

. Innovation Tools

. Strategic Innovation
Leadership & Change Mgmt
. Corporate Transformation

. Critical Competencies for Leaders

. Leadership Excellence

. Leading and Managing Sustainable Change

. Strategic Leadership

. Strategies for Successful Change Management

. Success Strategies for New Leaders

. Sustainable Change
Marketing and Sales
. Advanced Marketing Management

. Advanced Selling Techniques

. Effective Cross and Up Selling

. Essential Selling Skills

. Marketing Strategies

. Selling for Results

. Smart Selling with NLP

. Strategic Negotiation

. The Fundamental Principles of Marketing
Media & Communication
. Advanced PR Skills

. Business Etiquettes & International Protocols

. Crisis Communication

. Developing Effective Communication Strategy

. Events Planning & Management

. Public Speaking and Media Interview Skills

. Social Media Communication & Engagement

. Strategic Communication
Strategy & Balanced Scorecard
. Business Model Design & Generation

. Developing & Cascading the Corporate BSC

. High Impact Strategic Planning for Leaders

. Key Performance Indicators - KPI

. Strategic Planning & BSC

. Strategic Thinking

. Strategy Execution
Team & Personal Effectiveness
. Developing Excellence Teams

. Effective Personal Transformation

. Effective Team Players

. NLP Mastering

. Personal Excellence

. Productivity and Performance Effectiveness

. Team Building & Teamwork

. The Power of Positive Energy

. Time & Self-Management
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ONLINE TRAINING MATERIAL

CG8 Towards a New Age in Public Sector Governance Strategy

PDF Price: 28 PPT Price: 38

Key EI Skills

PDF Price: 18 PPT Price: 28
TRAINING FACILITATORS NETWORK
- Welcome to Trainers Facilitators Network - a strong network of professional trainers, facilitators, speakers and consultants who shared the same passion of helping individuals, teams, and organizations in achieving Excellence
- Our trainers and consultants are selected both for their depth and breadth of knowledge, expertise and experience.This means that when you choose StrategicTalk as your training provider, you will be assured of an expert with a proven and relevant track record